We Care About You
Here in North Andover, our team strives to provide service that’s truly exceptional – not just in quality, but in how we treat you every time you visit. Respect, trust, and warmth influence all the work we do.
Commitment to Safety
We hope you and your family are in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice, and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, its both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies' recommendations.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff.
- Face covering required for ALL who enter the office--NO EXCEPTIONS
- Hand sanitizer will be available in the vestibule and must be used prior to entry even on gloved hands. If you are wearing cloth gloves, they must be removed and placed into a pocket or bag as they cannot be properly disinfected.
- Proceed to the front desk to have your temperature taken with a non-touch thermoscan thermometer.
- Anyone who has a temperature of 100 * F or higher will need to be rescheduled unless it is an emergency. If it is an emergency you will be directed to a separate entrance and given further instructions.
- Once in the operatory all patients will have to rinse with a disinfectant rinse two times for 30 seconds.
- Intraoral procedures with produce aerosols will require the use of an isovac. This device is a combination of an internal bite block and suction/isolation designed to reduce aerosols by 90%.
- When your procedure is complete you will be asked to replace your mask before exiting the operatory.
- Our reception area has very limited space due to social distancing. After checking in you may be asked to wait in your car.
- Operatories are limited to patients only.
- Please be advised there will be a $10 PPE fee for every appointment. This will be billed to your insurance company but if they do no cover this charge it is your responsibility.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice.